Rethinking the Customer Experience in Your Agency with Jeff Tobe

by | October 14, 2014

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Jeff Tobe is an international keynote speaker who helps organizations rethink the customer experience and motivates individuals to identify visible opportunities where others only see visible limitations.   Walk away with a new perspective and an enlightened vision for your business.

In this podcast, Jeff Tobe discusses these six points with Jason Cass:

  • Cost vs Value
  • Perspective
  • The Harvey Principle (identifying opportunities)
  • Give Yourself an ASK (Alternative Solution Kit)
  • Experience vs Customer Service
  • Exercise Your Risk Muscle

How does this apply to your agency?  And how will you implement these ideas to improve the way you engage with your clients?

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