Rethinking the Customer Experience in Your Agency with Jeff Tobe
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Jeff Tobe is an international keynote speaker who helps organizations rethink the customer experience and motivates individuals to identify visible opportunities where others only see visible limitations. Walk away with a new perspective and an enlightened vision for your business.
In this podcast, Jeff Tobe discusses these six points with Jason Cass:
- Cost vs Value
- The Harvey Principle (identifying opportunities)
- Give Yourself an ASK (Alternative Solution Kit)
- Experience vs Customer Service
- Exercise Your Risk Muscle
How does this apply to your agency? And how will you implement these ideas to improve the way you engage with your clients?