by Carl Maerz | Feb 13, 2015 | blog |
As an insurance agent you probably have a solid idea of how your clients feel about your agency. Right? After all, you are working with them day in and day out, so certainly you have a good understanding of how you are performing in regard to customer loyalty....
by Carrie Reynolds | Aug 16, 2014 | blog |
The new thing for many bloggers and speakers to mention and discuss, in minor detail, is the understanding that customer service is great, but the customer experience is what separates you from the competition… Here is what I say….Customer service is just...